Customer care
This return and refund policy gives practical guidance for JISOO Cosmetic skincare orders while final region-specific legal terms are confirmed.
Dernière mise à jour
May 11, 2026
Note régionale
JISOO adapte l’expérience par région pour les Émirats arabes unis, l’Europe, le Canada et la Turquie. Disponibilité, devise, taxes, paiement, livraison, retours et droits clients peuvent varier selon la région sélectionnée.
Ce contenu est une base pratique de politique de site et doit être relu par un conseil qualifié avant publication finale.
Because cosmetics and skincare can be hygiene-sensitive, return eligibility may depend on product condition, seal status, destination, local consumer law, and the reason for the request.
Items that are opened, used, damaged after delivery, or unsuitable for resale may be excluded unless local law requires a different outcome.
Contact JISOO Cosmetic support with your order number, product name, photos if relevant, and a short explanation of the issue. The team will advise the available options for your region.
Damaged, incorrect, or missing items should be reported promptly after delivery so the package condition and fulfillment record can be reviewed.
Approved refunds are generally returned to the original payment method where possible. Processing time can depend on payment providers, banks, and local rules.
TODO: add official return address, return window, and final refund timing once company operations and regional legal review are complete.