Customer care
This return and refund policy gives practical guidance for JISOO Cosmetic skincare orders while final region-specific legal terms are confirmed.
Last updated
May 11, 2026
Regional notice
JISOO supports region-aware experiences for the United Arab Emirates, Europe, Canada, and Turkey. Product availability, currency, tax display, payment methods, shipping rules, returns, and customer rights may vary by selected region.
This content is a practical website policy draft and should be reviewed by qualified counsel before publication as final legal advice.
Because cosmetics and skincare can be hygiene-sensitive, return eligibility may depend on product condition, seal status, destination, local consumer law, and the reason for the request.
Items that are opened, used, damaged after delivery, or unsuitable for resale may be excluded unless local law requires a different outcome.
Contact JISOO Cosmetic support with your order number, product name, photos if relevant, and a short explanation of the issue. The team will advise the available options for your region.
Damaged, incorrect, or missing items should be reported promptly after delivery so the package condition and fulfillment record can be reviewed.
Approved refunds are generally returned to the original payment method where possible. Processing time can depend on payment providers, banks, and local rules.
TODO: add official return address, return window, and final refund timing once company operations and regional legal review are complete.