Store terms
These terms govern browsing, account use, AI concierge features, product information, orders, payments, shipping, returns, and region-specific availability on JISOO.
Last updated
May 11, 2026
Regional notice
JISOO supports region-aware experiences for the United Arab Emirates, Europe, Canada, and Turkey. Product availability, currency, tax display, payment methods, shipping rules, returns, and customer rights may vary by selected region.
This content is a practical website policy draft and should be reviewed by qualified counsel before publication as final legal advice.
You agree to use JISOO lawfully, provide accurate account and order information, protect your login credentials, and avoid interfering with the operation, security, content, pricing, or inventory systems.
We may suspend access, cancel orders, or refuse service when behavior appears fraudulent, abusive, unlawful, automated at scale, or harmful to customers, partners, or the platform.
Product descriptions, images, ingredients, availability, pricing, promotions, and region labels are provided for shopping guidance and may change. We try to keep them accurate, but errors can occur.
Skin care and beauty information is not medical advice. Patch testing, ingredient review, and professional advice are recommended where you have allergies, medical conditions, pregnancy-related concerns, medication interactions, or severe reactions.
An order is accepted only when confirmed by JISOO. Items in a cart are not reserved until checkout is complete. We may reject or cancel orders due to stock, pricing errors, payment failure, fraud risk, address issues, regional restrictions, or compliance requirements.
Prices, currency, VAT/GST/sales tax display, duties, shipping fees, and payment methods vary by region. Your bank or payment provider may apply separate fees.
Shipping times are estimates and may be affected by carrier delays, customs, weather, address checks, or local restrictions. Risk may transfer according to the applicable checkout terms and consumer law.
Returns, exchanges, cancellation rights, cooling-off periods, hygiene exclusions, damaged item processes, and refund timing vary by region and product type. Where local consumer law gives stronger rights, those rights apply.
You are responsible for activity under your account. Reviews and community content must be truthful, respectful, relevant, and free from unlawful, misleading, medical, defamatory, or infringing content.
We may moderate, translate, refuse, or remove content to protect customers, comply with law, or keep the experience useful.
The AI concierge provides general beauty guidance from catalog and routine context. It may be incomplete or incorrect, and you should confirm ingredients, regional availability, and product suitability before purchase.
Do not rely on AI output for medical diagnosis, urgent care, or treatment. Stop using a product and seek appropriate professional help if you experience a serious reaction.
To the extent permitted by law, JISOO is not responsible for indirect losses, unavailable features, third-party services, or issues outside our reasonable control. Nothing in these terms limits rights that cannot be limited under local law.
We may update these terms as the platform, regions, products, or laws change. Continued use after an update means the updated terms apply.
For order, region, or terms questions, contact JISOO support through the help center.