Customer care
This return and refund policy gives practical guidance for JISOO Cosmetic skincare orders while final region-specific legal terms are confirmed.
마지막 업데이트
May 11, 2026
지역 안내
JISOO는 아랍에미리트, 유럽, 캐나다, 터키에 맞춘 지역별 경험을 제공합니다. 상품 제공, 통화, 세금 표시, 결제 수단, 배송, 반품, 고객 권리는 선택 지역에 따라 달라질 수 있습니다.
이 내용은 웹사이트 정책 초안이며 최종 법적 고지로 게시하기 전에 전문가 검토가 필요합니다.
Because cosmetics and skincare can be hygiene-sensitive, return eligibility may depend on product condition, seal status, destination, local consumer law, and the reason for the request.
Items that are opened, used, damaged after delivery, or unsuitable for resale may be excluded unless local law requires a different outcome.
Contact JISOO Cosmetic support with your order number, product name, photos if relevant, and a short explanation of the issue. The team will advise the available options for your region.
Damaged, incorrect, or missing items should be reported promptly after delivery so the package condition and fulfillment record can be reviewed.
Approved refunds are generally returned to the original payment method where possible. Processing time can depend on payment providers, banks, and local rules.
TODO: add official return address, return window, and final refund timing once company operations and regional legal review are complete.